FAQ
Questions peopleactually ask.
If yours isn't here, ask it in the form. We'd rather answer it than have you guess.
How this works
What actually happens after I fill out the form?
The next page lets you book a forty-five-minute call about what to build. If you'd rather pick a time later, we email you the link. After the call, you get a written proposal with the scope and the price before anything starts.
Can I just book a call?
Yes. Booking is the step right after the form, and the form takes about a minute. It's there so we know who we're talking to before the call starts.
Who actually does the work?
The person who builds it is the person who answers you. No account manager, no handoff to someone you've never spoken to.
How long does a build take?
It depends on how much has to be built and how fast the details come back from you. The honest version: the work is rarely the delay. Waiting on a logo file, a login, or a decision is. You get a schedule in the proposal, after we know what we're building.
What does it cost?
We scope and price after the call, because a four-page site and a migration off an old platform aren't the same job. You get the number in writing before any work begins, and that quote holds for thirty days.
Starting takes a retainer, which is separate from the project price rather than part of it. It reserves the time. The balance is due on completion, and nothing gets billed that you haven't already seen in writing.
Why is the retainer separate from the project price?
Because it pays for something different. The project price covers the work. The retainer covers holding the slot, which means turning down other projects for that stretch. It's earned when it's paid, so it isn't refundable and it isn't part of the total. You'll see both figures in writing before you commit to either.
Moving off what you've got
Can you move me off my current website?
Usually, and it's a normal part of a build. What we'd want to look at first is where your domain is registered, who has access to it, and whether your current setup will release what's yours. Most migrations are routine. A few need a plan before anyone touches anything.
What if I don't know who owns my domain or who built my site?
Very common, and not a problem. Tell us what you remember and we'll work out the rest. Finding out early is the whole reason we ask.
Do I lose my email if I move?
Email and website are separate services even when they were sold together. We check yours before anything moves. Nobody's email goes dark on a migration we planned.
What about my Google listing and my reviews?
Your reviews are attached to your Google Business Profile, not to your website, so they stay put. We'd get access to that profile and improve it as part of the build.
Can you move me off anything?
Not a blanket yes. Some setups hold onto content or make an export awkward, and a few make certain things impractical to move at all. We look at yours before promising anything, and if something can't come with you, you hear it before you commit rather than after.
What you own
Do I own the website?
Yes, on full payment. The site, the copy, the brand files, and the photos are yours.
Whose name is the domain in?
Yours. It stays registered to you.
What happens to my customer list?
It's yours, and it stays exportable.
Is there a long-term contract?
Not on the monthly side. It runs month to month.
What we don't do
The work we turn down.
We're not attorneys.
We build to current industry standards and tell you plainly when something needs a lawyer, and exactly what to ask them. We don't give legal opinions.
We don't clear trademarks.
If we spot a conflict, we flag it and tell you who to call.
We don't publish a claim we can't back.
No license numbers, award names, review counts, or years-in-business figures unless we've seen the source document. That rule has cost us better-sounding sentences. It's still the rule.
We're not taking standalone design, video, social, or ad work right now.
Not a scheduling problem and not a maybe. We're focused on builds and keeping existing clients' systems running.
Still have a question?
Put it in the form's notes field and we'll answer it on the call. Or email it to [email protected] and you'll hear back within one to two business days.
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