Questions peopleactually ask.

We read it and reply within one to two business days. If it looks like a fit, we send a questionnaire that takes fifteen to twenty minutes. Then we talk for forty-five minutes about what to build, and you get scope and a number in writing before anything starts.

Because guessing is how a wrong phone number ends up on a finished website. It asks who owns your domain, whether your logo exists as a real file, what your hours actually are on a Tuesday. Leave anything blank that you don't know. A blank is fine. A guess is not.

Booking happens after the questionnaire, on purpose. A call before we've read your answers is us asking questions you could have typed in ten minutes, and it's a worse use of your time than ours.

The person who builds it is the person who answers you. No account manager, no handoff to someone you've never spoken to.

It depends on how much has to be built and how fast the details come back from you. The honest version: the work is rarely the delay. Waiting on a logo file, a login, or a decision is. You get a schedule in the proposal, after we know what we're building.

We scope and price after the questionnaire and the call, because a four-page site and a migration off an old platform aren't the same job. You get the number in writing before any work begins, and that quote holds for thirty days.

Starting takes a retainer, which is separate from the project price rather than part of it. It reserves the time. The balance is due on completion, and nothing gets billed that you haven't already seen in writing.

Because it pays for something different. The project price covers the work. The retainer covers holding the slot, which means turning down other projects for that stretch. It's earned when it's paid, so it isn't refundable and it isn't part of the total. You'll see both figures in writing before you commit to either.

Usually, and it's a normal part of a build. What we'd want to look at first is where your domain is registered, who has access to it, and whether your current setup will release what's yours. Most migrations are routine. A few need a plan before anyone touches anything.

Very common, and not a problem. Tell us what you remember and we'll work out the rest. Finding out early is the whole reason we ask.

Email and website are separate services even when they were sold together. We check yours before anything moves. Nobody's email goes dark on a migration we planned.

Your reviews are attached to your Google Business Profile, not to your website, so they stay put. We'd get access to that profile and improve it as part of the build.

Not a blanket yes. Some setups hold onto content or make an export awkward, and a few make certain things impractical to move at all. We look at yours before promising anything, and if something can't come with you, you hear it before you commit rather than after.

Yes, on full payment. The site, the copy, the brand files, and the photos are yours.

Yours. It stays registered to you.

It's yours, and it stays exportable.

Not on the monthly side. It runs month to month.